Welcome to Cable Care!
Cable Care (" we", " our" or "us") values your privacy. This Privacy Policy informs you of your choices and our practices regarding any Information (as defined in the "The Information We Collect and How We Collect It" section below) you provide to us.
The use of Cable Care (through the Cable Care mobile app, http://www.newcablecare.com or any third party platforms through which Cable Care is provided) may involve the collection and use of your Information. It is important for you to understand how this happens and how you may control it, so please read this Privacy Policy carefully.
This Privacy Policy applies to Cable Care, including any services associated with Cable Care that incorporates this Privacy Policy by reference (for example, the Cable Care Official Account Admin Platform). Those Cable Care-related services may have further privacy-related terms that you must agree to as part of your use of those services.
This Privacy Policy is incorporated into and forms part of the Cable Care Terms of Service that you have agreed to in order to use Cable Care. Any terms used in this Privacy Policy will have the same meaning as the equivalent defined terms in the Cable Care Terms of Service, unless otherwise defined in this Privacy Policy or the context requires otherwise.
Please also note that this Privacy Policy does not apply to Information collected: (i) through third party services (including any third party websites) that you may access through Cable Care; or (ii) by other companies and organisations who advertise their services on Cable Care.
We may from time to time revise or add specific instructions, policies and terms to this Privacy Policy. These instructions, policies and terms form part of this Privacy Policy. Where we consider that any changes to this Privacy Policy are reasonably material, we will notify you via Cable Care (including via direct messaging or the Cable Care website), or other means prior to the change becoming effective.
By continuing to use Cable Care after any changes to this Privacy Policy, with or without notice from us,you are agreeing to the revised Privacy Policy.
In providing Cable Care, we collect, store and use the following Information relating to you:
"Non-Personal Information" is any information that relates to you but from which it is not practicable to directly or indirectly identify you, including Personal Information in aggregated, anonymised or pseudonymised form.
"Shared Information" is information about you or relating to you that is voluntarily shared on Cable Care. Shared Information may include postings that you make on Cable Care (including your public profile, the lists you create, and photos, videos and voice recordings as accessed with your prior consent through your device's camera and/or microphone sensor), any postings from others that you re-post and Location Data and Log Data associated with such postings. Shared Information also includes information about you (including Location Data and Log Data) that others who are using our services share about you.
We may use your Information for any of the following purposes:
Use of Personal Information on our other services
In order to provide our users across all of our services with a better experience, to improve Cable Care and our other services, or otherwise where you have consented, Personal Information collected through Cable Care may, subject to user privacy controls (where available), be used by our other services (including in an aggregated or individualised manner).
For example, Personal Information collected during your use of Cable Care may be used to suggest particular content that can be made available to you on, or be used to present more relevant advertising to you in, another Cable Care service. You may also ask us to migrate or export your Personal Information contained in Cable Care to another Cable Care service, where such migration option is available.
If any of your Personal Information comprises Your Content (as defined in the Cable Care Terms of Service), we and our affiliate companies may (subject to this Privacy Policy) use such Personal Information in accordance with the Cable Care Terms of Service.
We may also use your Information for the purpose of sending you direct marketing (whether by messaging within our services, by email or by other means) that offer or advertise our products and services and/or the products and services of selected third parties.
Such products and services (of ours or third parties) include the following:
By agreeing to this Privacy Policy, you consent to the third party use, sharing and transfer of your Personal Information (both inside and outside of your jurisdiction) as described in this section. Other than as permitted under this Privacy Policy or as otherwise consented to by you, we will not transfer your Personal Information to any other third parties for their processing for any purposes.
We and our affiliate subsidiaries may share your Personal Information within our group of subsidiaries and with joint venture partners and third party service providers, contractors and agents (such as communication service providers who send emails or push notifications on our behalf, and mapping services providers who assist us and you with location data), in each case, for the following purposes:
In addition, we allow third party marketing partners (such as Cable Care official accounts, analytics providers and advertising partners) to collect your Personal Information over time and across different websites or online services when you use Cable Care.
We also provide your Personal Information to third party marketing partners where you have asked us to do so or where it is required in order for us to provide Cable Care to you.
Other terms relating to the sharing of your Personal Information
Where we or our affiliate subsidiaries do share your Personal Information with any third parties, we will use reasonable efforts to ensure that such third parties only use your Personal Information: (i) in compliance with this Privacy Policy; and (ii) subject to any other instructions we give them, including any appropriate confidentiality and security measures that we implement.
As we continue to develop our business, we or our affiliate subsidiaries may be acquired by a third party or may re-organise our group structure. In these circumstances, your Information may be transferred within our group and/or to a third party who will continue to operate Cable Care or similar services under either this Privacy Policy or a different privacy policy which will be notified to you. The party to which your Personal Information is transferred may be located, and use your Information, outside of your jurisdiction.
Any of the above-referenced third parties in this "Sharing of your Personal Information" section may be located, and use and store your Personal Information, outside of your jurisdiction for the above purposes, including in jurisdictions where there may not be in place data protection laws that are substantially similar to or serve the same purpose as the laws of your jurisdiction.
We may also be required to retain, preserve or disclose your Personal Information under the circumstances set out in the "Period of use of your Personal Information" section below.
Cable Care enables Shared Information to be shared publicly with your Cable Care contacts, all users of Cable Care and/or the public, via features provided by either us or third parties, so that Shared Information can be broadly and instantly transmitted. Shared Information will remain public for as long as you do not delete it; and even after you delete Shared Information, it may still be separately cached, copied, or stored by, or remain public through, other users or third parties who are not affiliated with and not controlled by us.
In addition, we may also provide other Cable Care-related features that allow you to share Shared Information in public – for example, publicly accessible blogs and forums, or certain social media features within Cable Care – for example, "plug-ins" (which create a direct link between two websites) and "widgets" (which are interactive mini-programs that provide third party services within Cable Care). You should be aware that any information you provide within such features may be read, collected and used by third parties who access them.
Please consider carefully what you post and communicate through Cable Care. In some instances, you may control what access the wider public has to your Shared Information via the privacy settings in some of Cable Care.
In some cases, we may not be able to update, amend or remove your Personal Information, in which case we will let you know why we are unable to do so – for example, certain requests may require disproportionate technical effort or extremely impractical (e.g. any requests that relate to our backup systems), or are prohibited by law.
Newsletters and other types of communications
When you use Cable Care, we may use your Information to send you emails, messages, newsletters or push notifications to your device. If you no longer wish to receive these communications, you can do so by following the unsubscribe instructions in the emails we send to you, opting out of notifications at the device level (if available) or contacting our Privacy Officer.
We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend Cable Care for maintenance). You may not opt-out of these service-related announcements, which are not promotional in nature.
In some jurisdictions, certain types of Personal Information, such as information about your race or ethnic origin, religious or philosophical views or personal health, is characterised as "sensitive" and is subject to stricter regulation than other types of Personal Information. Please note that content and information that you input to Cable Care, such as photographs or information about your school or social activities, may reveal your sensitive Personal Information to others.
Before communicating any Personal Information of a sensitive nature within Cable Care, please consider whether it is appropriate to do so.
You consent to all processing of sensitive Personal Information for the purposes and in the manner described in this Privacy Policy.
Please note that we do not use your sensitive Personal Information for the purpose of serving advertising to you.
Cable Care may link you to social media or other features or services (including websites, plug-ins and widgets) provided by a third party. For example:
We operate and may continue to operate servers in a number of jurisdictions around the world, so the server on which your Personal Information is used and stored may not be in your jurisdiction.
You consent to the transfer of your Personal Information (both inside and outside of your jurisdiction) for the purposes described in this Privacy Policy.
We use a variety of generally accepted security technologies and procedures for the purpose of preventing loss, misuse, unauthorised access or disclosure of Information.
In Cable Care, we use our efforts to protect certain sensitive Information provided by you to us. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. Our systems and the communications networks through which you access Cable Care may be subject to security breaches and failures which are due to circumstances beyond our reasonable control. If you have any questions regarding the security of your Personal Information, please contact our Privacy Officer.
We will generally only retain your Personal Information for so long as is necessary to fulfil the purposes for which it was collected, as set out under the "How We Use Your Information" section above. However, in the following circumstances, we may be required to retain, preserve or disclose your Personal Information for a longer period of time:
Subject to applicable laws and regulations, you may have the right to request to receive a copy of and make any corrections to your Personal Information which we hold, and to request that we deactivate and not use any of your Personal Information that is stored by us. You may direct such request to our Privacy Officer, or where we offer this option in Cable Care, you may also log into your account with us and make the appropriate changes. We will use reasonable efforts to respond to all such requests made to our Privacy Officer but with no timeframe.
Should your account be terminated by you or us for any reason, we will (subject to the above paragraph) take steps to ensure that your Personal Information is no longer available through Cable Care, or otherwise used by us, within a reasonable period of time (subject to technical limitations) after such account termination. However, it is important to note that communications made by you using Cable Care may put your Personal Information in the hands of third parties that we cannot control.